Grievance Redressal
Under the Digital Personal Data Protection Act, 2023
Your Right to Grievance Redressal
Under Section 13 of the DPDP Act, 2023, you have the right to file a grievance with JivaKosh if you believe that your personal data rights have been violated or that we have not complied with our obligations as a Data Fiduciary. We take every grievance seriously and are committed to resolving your concerns fairly, transparently, and promptly.
What Constitutes a Grievance
You may file a grievance if you believe any of the following has occurred:
- Your personal data has been processed without your consent or beyond the scope of your consent
- We have failed to honour your request to access, correct, or erase your personal data
- Your data has been shared with a third party without your knowledge or against your stated preferences
- We have not responded to a consent withdrawal request in a timely manner
- You have reason to believe your data has been involved in a security incident and we have not notified you
- Any other breach of the rights described in our Privacy Notice or the DPDP Act
How to Submit a Grievance
You can submit a grievance through either of the following channels:
Option 1 — In-App Grievance Form
Open the JivaKosh app and go to Settings → File a Grievance. Fill in the form describing your concern. You will receive an acknowledgment email with a unique grievance reference number within minutes of submission.
Option 2 — Email to Data Protection Officer
Send an email to our Data Protection Officer at dpo@jivakosh.com with the subject line “Grievance — [Your Name]”.
Please include: your registered mobile number or email address, a clear description of your concern, and any supporting documents or screenshots if relevant.
What Happens After You File
Acknowledgment — within 48 hours
We will acknowledge receipt of your grievance and assign a unique reference number. You will receive this by email. Please keep the reference number for follow-up.
Review
Our Data Protection Officer will review the details of your grievance. We may contact you to request additional information or clarification if needed.
Resolution — within 30 days
We aim to provide a full, written resolution within 30 days of receipt. Our response will describe our findings, any actions taken, and your escalation options if you are not satisfied.
Escalation to the Data Protection Board of India
If you are not satisfied with the resolution provided by JivaKosh, you have the right to escalate your grievance to the Data Protection Board of India after you have received our response (or if we have failed to respond within the prescribed timeline).
The Data Protection Board of India is the statutory body established under the DPDP Act, 2023 to adjudicate complaints from Data Principals against Data Fiduciaries.
Details of how to file a complaint with the Board will be included in our resolution email. You may also refer to the official government resources at meity.gov.in for the latest information on the Board's complaint process.
Data Protection Officer
Contact Details
Name: Sumil Jalota
Role: Data Protection Officer
Organisation: JivaKosh Health Technologies Pvt. Ltd.
Email: dpo@jivakosh.com
Acknowledgment time: Within 48 hours of receipt
Resolution time: Within 30 days of receipt